2nd & 3rd Line Support Engineer
Job Purpose
To provide exceptional customer support on Mimecast Services through technical account relationships with all Mimecast customers. This will include providing 2nd or 3rd line support to the UK/EMEA client base and assisting with the implementation of customer facing applications.
Primary Duties and Responsibilities
- Role Provide UK Service Delivery on Microsoft based applications
- Customer assistance on Mimecast services providing 2nd or 3rd line support to all Mimecast customers
- Assist clients with the use of the Mimecast services and ensure best practice configuration
- Implementation of Mimecast services for clients and the tracking and management of customer issues
- Create FAQ's and customer help documentation
- Support and monitoring outside of normal working hours to UK and International clients
- Provide industry leading levels of support to all customers at all times
- Work with counterparts in the other Mimecast offices
Person Specification
The ideal candidate must have experience within an email management environment and is comfortable in a client facing role, with a proven track record of achieving high levels of customer satisfaction.
- Experience of providing technical support to SMB and Enterprise environments
- Experience or preferably relevant Microsoft qualifications with Exchange 2003 and 2007/2010
- Experience or preferably relevant Microsoft qualifications with Active Directory
Reward
The role offers a competitive rewards and benefits package including private healthcare, life cover and even an onsite gym. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.
Suitably qualified applicants should send a CV and summarise why they would succeed in the role by email to careers@mimecast.com
