Pre-Sales Technical Consultant

Job Purpose

The successful candidate will be an enthusiastic and professional individual with in-depth technical abilities as well as commercial acumen and sales skills. This position is a technical pre-sales consulting role supporting the sales activities of the Mimecast UK business unit.  The primary responsibilities are to provide pre-sales technical support to Mimecast sales staff, reseller partners and customers.  Other responsibilities are to include an element of ongoing support for major customers and reseller partners, some project management activities and involvement in ongoing support and training of our partner’s technical staff.  

Mimecast are helping many customers migrate to new email platforms such as Exchange 2010 and Office 365 and this role will be instrumental in providing guidance to customers on how to best use the Mimecast services to achieve a lower risk migration whilst maintaining availability and security of the email service for customers.  Therefore a good understanding and first-hand experience of the current market leading email system migration processes and software tools is essential.

As Mimecast are a rapidly growing and evolving company the role is very flexible and will involve many different and changing aspects, including for example, interfacing with product management, marketing, business development and training.

Primary Responsibilities

• Providing Technical Pre-Sales Support.   Providing technical advice and support to sales opportunities and engaging with technical contacts in customer and reseller partner organisations, to ensure the Mimecast service is positioned correctly, understood and any technical objections are overcome.  This will include presentations to senior customer contacts and writing formal RFP response documents as well as the preparation of high level implementation plans.  The role will involve close working with sales colleagues and input into the qualification and sales strategies in partnership with sales. 
• Post Sales and General Technical support.  Although most activities will be pre-sales there will be an amount of post-sales and implementation activity, working with more complex solutions and overseeing the implementation and roll-out of large deployments.  Due to the flexible nature of Mimecast the role could involve other technical aspects such as assisting other sales teams and colleagues, working on internal projects and developments and working with technology partners. 
• Training and developing reseller partners.  This position will also involve ensuring that Mimecast reseller partners are capable of selling and supporting Mimecast services.  This will include training partners and developing close working relationships with technical staff in the reseller partner organisation.

Experience and Skills

Essential

• Experience in the design, management and maintenance of typical business email systems
• Proven experience of typical email system migration processes and tools used in Exchange migrations and upgrades
• Excellent understanding and experience of IP and Internet technologies and services
• Experience of working with demanding business customers
• Familiarity with networking and security technologies and services
• Understanding of spam, viruses and email security and Internet based threats
• Proven record of taking ownership of real customer issues and resolving them under pressure
• Track record of responsibility for project leadership and completion
• Ability to work with and gain input and resources from multiple teams and disciplines
• Ability to explain technical solutions to a business focused customer
• Ability to be proactive and self sufficient
• Flexible approach and willingness to learn new skills and disciplines

Desirable

• Experience in dealing with customers in a pre-sales environment
• Experience in consultative selling of complex services
• Real experience with anti-spam, anti-virus, archiving vendors and services
• Experience with Saas based solutions
• Educated to degree level
• Experience of operating in an indirect sales environment
• Experience of working in a high growth and dynamic company

Rewards Package

The role offers a competitive rewards and benefits package including private healthcare, life cover and even an onsite gym.  Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.

Suitably qualified applicants should send a CV and summarise why they would succeed in the role by email to careers@mimecast.com