First Level Support Engineer
Job Purpose
Provide 1st Level Customer Support for the Mimecast Platform
Primary Duties and Responsibilities
- Work with the US Service Delivery team to provide 1st level support for our US and Worldwide customer base
- Assist clients with using Mimecast's services and ensure best practice configuration via both email and phone
- Troubleshoot routine issues and make recommendations to improve system performance
- Maintain detailed case history and escalate issues appropriately
- Provide training as needed to ensure customers understand product functionality
- Work with and provide exceptional support to Mimecast partners and resellers.
Person Specification
- Understanding of internet fundamentals, network routing, and email delivery
- Detail oriented individual that enjoys the challenge of technical troubleshooting
- Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner.
- Experience with providing technical support to IT administrators
- Familiarity with Microsoft Exchange and Active Directory a plus
Reward
The role offers a competitive salary and benefits package. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.
Please send a cover letter and resume to jlewis@mimecast.com if you wish to apply for the position.
