Our email continuity service has two components: the core Mimecast Email Continuity product and Mimecast Mobile Access. Together they offer your business uninterrupted access to your organization’s most important communication tool – email.
Mimecast Email Continuity
Mimecast Email Continuity is the only cloud-based solution that steps in automatically to deliver email to end users during planned and unplanned outages of your Microsoft email service. Managed from a single administration console, and with no additional on-premise hardware required, Mimecast simplifies your network and reduces administration.
Seamless integration with Microsoft Outlook clients gives users uninterrupted access during an email outage to live email and 58 days’ worth of archived email, and flexible browser-based access through the Mimecast Webmail portal also provides calendar information.
Mimecast Mobile Access
Mimecast Mobile Access builds on our core email continuity service – extending it to the smartphones that have rapidly become critical communications tools for many decision makers.
How Mimecast continuity works
How it works during an email outage
Simple to deploy & manage:
- Switch corporate MX records to point to Mimecast
- Route all outbound traffic through the Mimecast platform
- All inbound and outbound email is automatically retained for 58 days
- Email journaling captures and retains internal email
Outlook email continuity:
- Install Mimecast Outlook client application optionally installed
- When Exchange is offline, the Mimecast Outlook client automatically sends and receives email via the Mimecast service
- Once Outlook has reconnected to Exchange, the Mimecast Outlook client automatically synchronizes with Exchange and removes duplicate messages
BlackBerry email continuity:
- Mimecast's BlackBerry smartphone application is deployed via BlackBerry Enterprise Server (BES)
- When Exchange, BES or associated network infrastructure is offline, an administrator activates BlackBerry continuity service through the Mimecast administration console
- BlackBerry smartphone connects directly to Mimecast to send and receive email
- When servers are back online, administrator de-activates BlackBerry continuity service
Mimecast Webmail email continuity:
- Simply inform users of the Mimecast Webmail URL
- Users can connect to Mimecast Webmail from any web browser at any time
- Full email functionality for reading, replying, composing and sending emails and attachments
- New and historic email and calendar information available - 58 days of email archive
Product Features
Mimecast service platform
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- Secure, resilient network of geographically dispersed data centers
- 100% service availability SLA
- No reliance on Exchange, BlackBerry Enterprise Server or related infrastructure availability
- All retained data is encrypted and held in defined and jurisdictionally appropriate locations
- Advanced inbound traffic splitting capability to support multiple site or server deployments
- Full online queue management with manual retry and bounce capability
- Online rerouting of queued items to remote DR site during outages
- All inbound email scanned for malware threats
- No additional customer premise hardware required
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End user experience
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- No action required to invoke service in the event of an outage
- Uninterrupted access to live email, and calendar information, during outages
- Accessed via Microsoft Outlook, Mimecast Webmail and BlackBerry smartphone
- Mimecast Webmail enables access to email at anytime from anywhere
- Access to the last 58 days’ worth of internal and external email at all times*
- Near real-time search of retained email from Outlook and Mimecast Webmail portal
- 'Drag and drop' facility between Mimecast retained email and Outlook mailbox
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Administrator experience
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- Automatic service failover and failback in near real-time during outages
- Seamless failback minimizes administration overhead of outages
- Single web-based administration portal for management of all aspects of the service
- Secure login with optional Microsoft Active Directory authentication
- Audit log of administrator access and activity
- Near real-time search of last 58 days’ worth of organization-wide email*
- Ability to control content viewing rights for administrators
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* Can be extended to a 10 year retention period by subscribing to Mimecast UEM Enterprise
